The breakup hit me hard.
It was August 31, and I was suddenly single again. To make matters worse, there was still so much to sort out. She’d have to change her address, and I had to cancel the flight we’d booked to Ottawa to meet her family. I was a fucking mess. I hadn’t eaten a proper meal in days, and I was trying not to lose it on the phone with RBC Rewards. I felt like I was either going to cry or puke. Puke, probably. I felt too numb to cry. The automated recordings ended and an actual person picked up the phone.
“Hi, you’ve reached RBC Rewards. This is __________. How can I help you?”
“Uh, hi. My girlfriend and I broke up, and I need to cancel our flight to Ottawa.”
“Well, I can certainly help you with that, sir. I’ll just have to ask you some security questions…”
I was trying REALLY hard not to puke. It was sad that I was only cancelling my ticket. My ex was still going to see her family on Christmas because I couldn’t take that from her. That’d make me a monster. Splitting up the tickets felt so fucking final though. I had to snap back to reality.
“… So, as a non-refundable ticket, we can’t credit you back with the Avion points you used, but we CAN give you a WestJet credit for $818.”
“Uh, sure. That sounds good.”
Wait, what? That seemed like a pretty wicked deal. I’d only used 35,000 Avion points to pay for that ticket, but I also knew how far WestJet dollars could go. I hung up and decided to do some research.
For non-RBC users, a typical RBC Avion card gives you 1 Avion point for every $1 you spend. There’s an annual fee of $120 for the regular one, and a discounted annual fee of $50 for the business one. I hold both, so I pay $170/year. Both cards had a welcome bonus. My personal Avion gave me 15,000 points and my business Avion gave me 20,000. My flight to Ottawa and back was already “free”. Now, it’s worth $818 WestJet dollars? I clicked over to their website. Within minutes, I found what I was looking for: a flight to Cancun and back for less than $500.
Our friend K is a world traveller. Just the other night, he was telling us about Mérida and nearby Progreso, where his family owns a beach house. Drunkenly, we agreed and marked off our calendars. It was decided. We go to Mexico and explore Yucatán in March. Suddenly, for the first time in two weeks, I felt okay again. Everything was going to be fine!
Yeah, I know there are still gonna be taxes on my flight. I figure I’ll probably end up using $700 of my WestJet credit. Still, to get to Mexico on Avion points alone would’ve actually been 45,000 points! I got it for 35,000 points AND I got an extra $100+ in WestJet credit. I’ll most likely use it to help K pay for his ticket. I think of it as investing in a kickass tour guide.
Don’t just look at the simplest option in front of you. In money, banking and reward points, there are often ways to play the system to get more of what you want. What happened with WestJet was a happy accident. Imagine what you could get away with if you did some proper research!
Obviously, get what you can, but draw the line the moment your requests start to affect actual people. Don’t hassle customer service reps or be an asshole. They’re not paid enough to deal with our bullshit. Just find tiny loopholes, and keep more cash in your pocket. You could save thousands.
I guess I’m going to Mexico!